Refund policy

Returns & Refunds Policy

We do not accept returns or offer refunds for change of mind, incorrect sizing, or incorrect orders placed by the customer. Please review all product details carefully before completing your purchase.

Damaged or Lost Parcels

Returns, refunds, or replacements will only be considered if your parcel is:

  • Damaged during transit, or

  • Lost in transit

If your order arrives damaged, or does not arrive within a reasonable timeframe, you must contact us within 7 days of delivery (or expected delivery) with clear evidence, including photos of the damage and/or packaging where applicable.

Once the issue is assessed and confirmed, we will offer a replacement or refund, depending on the situation.

Exclusions

We do not accept returns or issue refunds for:

  • Change of mind

  • Incorrect size or fit

  • Incorrect shipping details provided by the customer

  • Normal wear and tear

  • Delays caused by shipping carriers once the order has been successfully delivered

Australian Consumer Law

This policy does not limit or exclude your rights under Australian Consumer Law. You are entitled to a replacement or refund for major faults, and compensation for any other reasonably foreseeable loss or damage.

Contact

For all return or refund enquiries, please contact us at offhoursstudio01@gmail.com

 

By placing an order, you acknowledge and agree to the terms outlined in this policy.