Shipping policy
Shipping Policy
Order Processing
All orders are processed within 3-4 weeks, excluding weekends and public holidays, unless otherwise stated. Once your order has been processed, you will receive a confirmation email with tracking details when available.
Shipping Times
Shipping times are estimates and may vary depending on location, courier delays, or peak periods.
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Domestic (Australia): Estimated delivery within 2-6 business days after dispatch
Please note that delivery timeframes begin after dispatch, not from the date of purchase.
Shipping Costs
Shipping costs( if applicable) are calculated at checkout based on your location and order weight. Any applicable shipping fees will be clearly displayed before payment is completed.
Pre-Order Items
If your order contains a pre-order item, shipping will follow the timeframe stated on the product page. Orders containing both in-stock and pre-order items may be shipped together once all items are ready, unless otherwise specified.
Tracking
Once your order has been shipped, tracking information will be sent via email. Please allow up to 24 hours for tracking updates to appear.
Delays
While we aim to meet all estimated delivery times, delays may occur due to factors outside our control, including courier disruptions or customs processing. We are not responsible for delays caused by shipping carriers.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us at offhoursstudio01@gmail.com within 7 days of delivery (or expected delivery). We will assess the issue and assist where possible.
Contact
If you have any questions regarding shipping, please contact us at offhourstudio01@gmail.com
Pre-Order Policy
Some items on our website are sold as pre-orders. A pre-order means the product is not yet in stock and is produced after orders are placed.
Processing & Production
Pre-order items require additional processing time. The estimated production and shipping timeframe will be clearly stated on the product page at the time of purchase. Timeframes are estimates and may vary due to production schedules, material availability, or logistics.
Payment
Full payment is required at checkout to secure your pre-order. Orders will not be processed without successful payment.
Shipping
Pre-order items will be shipped once production is complete. If your order contains both in-stock and pre-order items, the entire order may be shipped together once all items are ready, unless otherwise stated.
Changes & Cancellations
Pre-orders cannot be cancelled, modified, or refunded once production has begun. Please ensure all order details (size, colour, shipping address) are correct before completing your purchase.
Delays
While we aim to meet all estimated timelines, delays may occasionally occur. If there is a significant delay, customers will be notified via email.
Refunds & Faulty Items
If your pre-order arrives faulty or does not arrive within a reasonable timeframe, you may be eligible for a refund or replacement in accordance with Australian Consumer Law.
By placing an order, you acknowledge and agree to the terms outlined in this policy.